SUPPORT
Frequently Asked Questions
Search, expand, and get precise answers about courses, access, billing, and team plans.
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How do I choose the right course level? +
Start with Beginner if you are new to short-form. Move to Intermediate once you can post consistently. Advanced focuses on scaling systems, analytics, and monetization.
Do you offer certificates? +
Yes. Complete all lessons and the final task to receive a completion certificate.
What is the refund policy? +
We offer a fair refund window if less than 30% of the course is consumed. Contact support for help.
Can teams enroll together? +
Yes, we provide team licenses and progress dashboards.
How long do I have access after purchase? +
Access duration depends on your plan. Most self-paced courses include long-term access to the current version of the curriculum. If a course has a time limit, it’s clearly shown on the checkout page and in your dashboard.
Can I switch plans or upgrade later? +
Yes. If you upgrade, we’ll credit your previous purchase when possible. For team licenses, upgrades can be prorated depending on your billing cycle.
Will I get updates when lessons change? +
Yes. When we publish improvements, you’ll see them directly inside the course. For major changes, we also post release notes so you can quickly find what’s new.
Do you support invoices for businesses? +
We can provide receipts and business-friendly billing details. If you need a custom invoice or a PO workflow for a team purchase, contact us and we’ll help.
Still stuck?
Open a support request. Typical reply time is within 1 business day.